Delivery Information
HOW MUCH WILL MY DELIVERY COST?
As a small family run business, we like to be transparent and honest about our delivery costs. Rather than hiding them in the price of our products, we instead ask for the below contribution towards our deliveries.
Within Mainland UK
| Standard Delivery | Express Delivery (Standard Parcels) | Extra Large Parcels | Large Furniture and Fragile Parcels (Specialist Delivery) |
| £2.95 | £5.95 | £12.95 | Quote Required |
UK Highlands & Islands, Northern Ireland and the Republic of Ireland.
| Standard Delivery | Express Delivery (Standard Parcels) | Extra Large Parcels | Large Furniture and Fragile Parcels (Specialist Delivery) |
| £15.00 | N/A | £25.00 | Quote Required |
WHEN WILL MY ORDER BE DELIVERED?
If everything you’ve ordered is in stock, we aim to dispatch your order by 2pm the same working day. Orders placed after this will be dispatched the next working day.
| Standard Delivery | Delivered within 3-5 working days |
|
Express Delivery (Standard Parcels) |
Delivered within 1-2 working days |
| Extra-Large Parcels | Delivered within 3-5 working days |
| Large Furniture and Fragile Parcels (Specialist Delivery) | Delivery usually takes place within 2 weeks. |
To reduce emissions and help protect our planet, we endeavour to ship all of the items on your order together.
If you have ordered a combination of in stock and out of stock items, please contact our Customer Care team. This may result in an additional delivery charge.
HOW WILL MY ITEM BE DELIVERED?
From our speedy standard delivery to our specialist two-person service, we work hard to find the very best delivery option based on the weight, size and fragility of each product.
Standard and Extra-Large Parcels:
Small and medium items such as our cushions, lamps and bedside tables are delivered via Parcelforce.
You’ll receive a confirmation email once your order has been dispatched and a one-hour time slot on the morning of your delivery. Please allow 3-5 working days.
Large Furniture and Fragile Parcels:
Large and fragile items such as beds, sofas and floor mirrors are delivered with our specialist two-person delivery service. Our delivery team will email you to organise a convenient date, followed by a time slot 72 hours before your delivery day. Please allow approximately 10 working days.
Unfortunately we will be temporarily unable to help with assembling your items. However, our team will continue to offer to carry your beautiful new things to your room of choice if required, subject to a walk-through assessment of whether it is safe to do so. Otherwise, we will leave your item in a nominated safe place outside your home.
WHERE DO YOU DELIVER?
We deliver within the mainland UK and also to Northern Ireland, Republic of Ireland, Isle of Wight, Channel Islands, Isle of Man, Scottish Islands, and Isle of Scilly.
A quote is required for Furniture and Fragile Parcels outside of mainland UK. Simply order as normal and our Customer Care team will be in touch to help.
We’re sadly unable to deliver beds outside of mainland UK due to their weight and size.
If you live abroad, we will happily deliver to a UK based shipping company of your choice.
Jersey Goods & Services Tax
The Jersey customs authority imposes a Goods & Services Tax (GST) on products imported from the UK with a value of over £240 (including purchase price of goods and delivery costs). Please be aware of this if placing an order to be delivered to Jersey. You will find more details on the the Jersey government website here.