Returns
Ellis & Field hope that you are satisfied with your order but we understand that there may be an occasion whereby you will need to return something to us.
We offer a hassle-free return process.
Returns:
- You may return any items within 30 days of the purchase date for a full refund or exchange.
- To be eligible for a return, the item must be unused, in its original condition, and with all original packaging and tags attached.
- If your item has arrived damaged we will require photographic evidence of the damaged parcel - images of the internal and external of the box so that we can share this with our courier partner.
- Proof of purchase is required for all returns.
How to Return an Item:
- Please contact our customer service team at info@ellisandfield.com to initiate the return process.
- Once your return is authorized, you will receive instructions for returning the item.
- Return Shipping Cost: Please note that customers are responsible for the cost of return shipping.
- Pack the item securely and send it back using your chosen shipping method. We recommend using a trackable shipping service for returns.
Refunds:
- Once we receive the returned item, we will process your refund to the original payment method within 5-7 business days.
- Shipping fees are non-refundable.
**** We ask that before accepting your delivery from our courier partner that you inspect for any visible damage to your parcel. If the item is damaged or defective upon arrival, please refuse your order and contact us immediately for assistance. ****
Should you have any questions regarding your order or simply want to return for whatever reason our customer service team are available Monday to Friday 9:00am-5:30pm (excluding Bank Holidays).